FAQ

AGE Group is a registered independent remittance dealer with Australian Transaction Report and Analysis Centre (AUSTRAC) and entitled to provide remittance service. Our business is regulated and supervised by the Australian Transaction Report and Analysis Centre (AUSTRAC). We promise and strictly abide by the law of Australia to ensure the security of customers’ personal information. Under Anti-Money Laundering and Counter-Terrorism Financing Amendment Act, you will be required to prove your source of income if necessary.

Personal Registration – Passport, Australian Driver License, and another Photo Card. A valid address proof is required when necessary, such as banking statement, water bill, or gas/electricity bill, etc.

Company Registration – Business Registration Certificate with ABN/ACN is a must. The Managing Director(s) of the company and the person authorized to handle the transactions need to provide the documents of Personal Registration.

Please refer to our official website for the real-time updating exchange rates.

Generally, our exchange rate would be 1% to 2% higher than the Bank of China because of the operating costs. Even so, we still can guarantee to offer you an best rate. Please obtain the latest exchange rate and lock it thorough our customer representatives on the trading day. Once the transaction is completed on time, the customer will be able to exchange with the locked preferential exchange rate.

We also offer exchange services with USD, HKD, NZD, CAD, JPY, EUR, GBP and SGD, etc. We provide two-way transfer for all these major currencies.

In this case, the customer’s funds won’t have any risk unless the wrong account information perfectly matches with another person’s account. Otherwise, the funds will be returned in 3-5 business days. We will contact with the customer immediately after refunding and make a new transaction with correct account. In order to avoid unnecessary loss, we strongly recommend customers to double check and make sure all submitted information is correct.

If you or your beneficiary did not receive ‘AGE Group’ payment within the expected timeframe, please have your transaction receipt ready and contact us as soon as possible. AGE Group will quickly investigate as to why the payment did not go through and solve the issue to the best of our ability.

If you require a large amount of funds to meet the requirements of business immigration, AGE Group will be more than happy to help you transfer the funds from your overseas bank account to your local bank account within a short period of time. Choosing AGE Group can reduce the costs of your transfer as we offer special rates, as well as make the transfer simple and hassle free. Please contact us if you require more information.

AGE Group are able to help you with your business needs by transferring various currencies to different parts of the world. Providing you a peace of mind that you can receive the currencies in a timely manner – without affecting the efficiency of your business operations.

AGE Group have provided services for international students throughout the years, ensuring that students are able to receive their funds safely and efficiently from their parents to pay for school fees and living costs. If you are studying abroad and you are wondering about how to transfer money, please contact us for more information.